Returns
At Twimark, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy to ensure that you have a hassle-free experience. Below are the details of our return policy:
Return Policy
You have 30 days from the date of receipt to return any items that are not satisfactory. The items must be in their original condition and packaging to be eligible for a return. Please note that some items may be excluded from the return policy due to their nature.
Return Process
- To initiate a return, please contact our customer service team at [email protected] or call us at +32 466451958.
- Once your return request is approved, you will receive instructions on how to return the item.
- Pack the item securely in its original packaging and include a copy of your receipt or proof of purchase.
- Ship the item to the address provided in the return instructions.
- Once we receive the returned item, we will process your refund or exchange according to your preference.
Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange an item, please follow the return process outlined above and indicate your preference for an exchange. We will send you the replacement item as soon as possible.
Contact Us
If you have any questions or need assistance with a return, please do not hesitate to contact us:
- Email: [email protected]
- Phone: +32 466451958
